I got mad and...
- Jul 19, 2019
- 2 min read
I'm here again blogging in the train on my way to work. So, something unpleasant happened yesterday.
I wanted to buy this bubble tea at a shop near my home. It's not an "established" brand but I waited for 10 minutes for my drink! My number was 197 and it was quite dumb of me to wait till number 208 to finally asked them what happened to my drink.
When I confronted them yadayada, one of the guys blamed another staff and handed my drink while shaking his head.
I was fuming inside but I told myself, let's not make a scene and go home to chill my anger off. Well, I nearly burst but I was too tired to.
Okay, HOLD UP.
What I was mad about? TWO THINGS.
ONE: I didn't get a single apology.
Apologizing is the easiest thing you could do after you've done something wrong (be it you or your colleague). Not only to actually keep the hearts of your customers but to also KEEP THAT IMAGE.
I was really disappointed as I was one of their frequent customers and I had 2 such bad incidents (excluding this).
TWO: Blaming a colleague, what's that got to do with me?
Having a business is super hard especially if you don't have a colleague as competent as you. But you could have just 'saved the day' by being THE GOOD ONE. The good one who throws their ego away and take one for the team. Apologize on behalf of them and tell your colleague off when there are no customers around.
After everything, I thought positive maybe they were too busy and pressured by the amount of orders. Even the Abang GRAB Delivery was pissed but kept his cool as he saw many of us waiting.
At the end of the day, I think there was no point confronting them as there could be reasons behind their mistakes and maybe it was their first time handling such busy situation with lack of manpower. Let's be more patient in life and let's just hope that their customer service gets better because sis is already ADDICTED to bubble tea X_X
Signing off,
ThePinkRosetteOnTheTrain








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